Deliveries and Returns

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Deliveries

We offer Free Delivery on all products and purchases with no minimum spend!

In most cases we aim to despatch your order the same day.
Depending on your time of order, we may dispatch the following working day.

Please see the delivery FAQs below to find out more information.

Deliveries FAQs - Click to open

In some cases we are able to, please Contact Us for more details.
If available we add the tracking details to the shipping notification, please Contact Us for more details.
Yes you can. Please order using our site and leave a comment in the box during checkout.
You can also Contact Us to request a specific date.

Returns

Orders must be returned to us in the condition you received it. The product must be unused, in the original packaging and returned with any fixings or fasteners that were supplied.

Any orders not returned to us in this condition may be subject to a fee removed from your refund.

Any orders that were placed in error or you no longer need/want, we are able to issue a refund within 30 days from the date of original order.

To help us issue your refund in the quickest possible time please supply us with either a copy of the original order invoice or invoice number, both can be found under the order history in your account (Order History)

Our return address is:
My True Home – Returns
St Annes Road,
St Annes,
Bristol,
BS4 4ED

If you have any questions regarding Refunds or Returns please call the sales team on: 0117 937 2846 or use the form on out Contact Us page

Returns FAQs - Click to open

Our return address is:
My True Home – Returns
St Annes Road,
St Annes,
Bristol,
BS4 4ED
Most of the time, it will be within 3 working days from receiving the return.
Please refer to our Refund Page for more information.
In most cases, no.
However, if you feel like you should be entitled to a free returns label please Contact Us.
In some cases we are able to.
Please Contact Us to find out.