Product Tab Return Info

Returns Information

Is your new item not what you thought? We can help!

Our team is happy to help. Contact our team and we can start the return process.
Any items that are being returned must be returned to us in the condition you received it. The product must be unused, in the original packaging and returned with any fixings or fasteners that we’re supplied.

To help us issue your refund in the quickest possible time please supply us with either a copy of the original order invoice or invoice number, both can be found under the order history in your account (Order History)

Returns FAQs - Click to open

Where should I send my return?

Our return address is:
My True Home – Returns
St Annes Road,
St Annes,
Bristol,
BS4 4ED

I’ve sent my order back to you, when will I receive my refund?

Most of the time, it will be within 3 working days from receiving the return.
Please refer to our Refund Page for more information.

Do you offer free returns?

In most cases, no.
However, if you feel like you should be entitled to a free returns label please Contact Us.

I haven’t received my order yet. Are you able to cancel the delivery?

In some cases we are able to.
Please Contact Us to find out.

For more information, have a look at our dedicated Deliveries and Returns page.

Call the sales team on: 0117 937 2846 or email us on: contact@mytruehome.co.uk.