FREQUENTLY ASKED QUESTIONS
See below for questions and answers to many common questions we receive.
If there's a question not included that you think should be, please let us know!
Can I get a quotation from you?
Yes, please either email or call us, you can find our details on the Contact PageCan I pay over the phone?
We are able to take card payments over the phone.However, we are unable to accept American Express with phone payments.
Please call us on 0117 937 2846.
Can I pay when I collect my order?
Yes! You can pay using your card in our showroom.However, we are unable to accept American Express with collection payments.
Can I request delivery for a specific date?
Yes you can. Please order using our site and leave a comment in the box during checkout.You can also Contact Us to request a specific date.
Can you supply a tracking number for my order?
If available we add the tracking details to the shipping notification, please Contact Us for more details.Can you supply a VAT invoice?
If you've placed an order with us you would've received a VAT invoice by email, if you need another copy please Contact UsCan you supply proof of delivery for my order?
In some cases we are able to, please Contact Us for more details.Do you have a paper brochure?
We don't, due to the ever changing nature of our website we don't make brochures as they would go out of date very quickly.The website is the best brochure we can supply
Do you offer free returns?
In most cases, no.However, if you feel like you should be entitled to a free returns label please Contact Us.
