FAQs

FREQUENTLY ASKED QUESTIONS

See below for questions and answers to many common questions we receive.
If there's a question not included that you think should be, please let us know!

Once processed, PayPal refunds are instant and should show in your account straight away.
If the refund hasn’t been received, please Contact Us
Once processed, depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up in your bank account.
If the refund hasn’t been received after 10 days, please Contact Us
Please either email or call us with your quote number, you can find our details on the Contact Page
Of course, this online store is an extension of Just Stainless and Metal Hardware.
In some cases we are able to.
Please Contact Us to find out.
Absolutely! We don’t save or store ANY of your card details on our servers.
The checkout form you use to fill in your card details is hosted on Stripes domain so your details never touch our servers.
We also always have a valid SSL certificate and ensure that our customers can only check out using the secure HTTPS protocol.From Stripe’s security documents: All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services
Most of the time, it will be within 3 working days from receiving the return.
Please refer to our Refund Page for more information.
Through Stripe we accept: Visa Debit, Visa Credit, MasterCard and American Express.
Having an account with us means you'll be able to order online, store address details and track the progress of your order easier.
We offer both card payments using our payment processor Stripe and also PayPal